Question 1

How are credits utilized on the Jigma platform?

Accepted Answer

On Jigma, credits are consumed in two primary ways: during the chatbot training phase and during user interactions. Training credits are determined by the file size used for training or the length of manual input text. For user interactions, a credit is debited for each response generated by your chatbot.

Question 2

How can I create or modify a chatbot on Jigma.io?

Accepted Answer

To create or modify a chatbot, navigate to the 'Create or Modify a Chatbot' section. Here, you can either create a new chatbot or delete an existing one.

Question 3

Jigma.io accepts various file formats such as .pdf, .docx, and .txt. You can either drag & drop files directly into the designated area or enter your information manually.

Accepted Answer

Yes, you can name your chatbot in the 'Name Your Chatbot' section. For instance, if you want to use the chatbot for customer support, you might name it "My Customer Assistant."

If you want your chatbot to refer to itself by a certain name, you need to specify it in the "custom personality" section.

Question 4

How do I select a personality for my chatbot?

Accepted Answer

Jigma.io offers various chatbot personalities such as Business Assistant, Customer Service, Legal Assistant, and more. You can select a pre-defined personality or choose a custom one according to your needs. Please ensure that your chatbot personality adheres to our terms and conditions.

Question 5

Can I customize the appearance of my chatbot?

Accepted Answer

Yes, you can pick a color theme for your chatbot to ensure it matches your brand's aesthetics. More customization options are coming soon!

Question 6

How can I set an initial message for my chatbot?

Accepted Answer

You can set a welcome message in the 'Set a Welcome Message' section. This message will be the first thing users see when they interact with your chatbot.

Question 7

How do users request human intervention when interacting with my Jigma.io chatbot?

Accepted Answer

If you've selected "Enable Human Assistance" in your chatbot options, your users will see a message stating they can type "Human Assistance" into the chat to speak to someone.

When one of your users types "Human Assistance", you'll receive a notification, either through the Jigma Chat Manager on your browser or the Jigma app on your Android or iOS device. From there, you can easily take over the conversation by switching the toggle from AI to human, ensuring your users get the assistance they need.

Question 8

How do I customize the call-to-action for the chat button?

Accepted Answer

The chat button your users see will be the same color you select for your chat interface. You can set a custom text for the chat button in the 'Chat Button Text' section, such as "Chat With Us." More customization options coming soon!

Question 9

How can I share or embed my created chatbot?

Accepted Answer

Once you've set up your chatbot, Jigma.io provides a direct share link, a QR code, and an embed code. You can use the share link to directly share your chatbot, the QR code for print and offline sharing, and the embed code to integrate the chatbot into your website. Please navigate to the FAQs for details on how to install Jigma to various website builders.

Question 10

Can I see a preview of my chatbot before finalizing it?

Accepted Answer

Yes, the 'Chatbot Preview' section allows you to get a glimpse of how your chatbot setup looks. Once you're satisfied with the setup, simply scroll down to find the 'Create' button.

FAQ

Frequently asked questions